Winter 2021
- We will continue to follow the most recent government guidelines to help make your visit as safe & enjoyable as we possibly can. In addition to our standard hygiene practises and health & safety measures, which are followed at all times, we are also taking extra steps to ensure you can experience The Black Swans warm hospitality & idillic surroundings.
The safety & wellbeing of our guests is so important to us, so if you do have any special requests or preferences in regards to COVID measures, please don't hesitate to get in touch & speak to one of the team before your visit & we will do our upmost to accommodate you as best as we can. An insight into how we are operating is listed below. - All entrances are clearly marked on the main doors, to reduce a build up of traffic & encourage the use of a one way system through out building.
- Hand sanitiser is placed around the pub for frequent use.
- We are not currently servicing rooms during your stay in the hotel to minimise contact, so we ask that you come to reception should you require extra hand towels, bed sheets etc.
- Hotel room keys are left in the bedroom door on arrival, to reduce contact & we ask that you keep your key with you throughout the duration of your stay, until checkout.
- Masks are being worn by all of our staff, to enable you to feel more comfortable & staff are following the latest advice on testing & isolation where necessary.
- Our tables are reasonably spaced out regardless of COVID, but please just ask if you would prefer to be more isolated.
We also have a private dining room available. - As general practice, we space out our breakfast, lunch & dinner bookings to avoid large groups of people attending at one time. This also helps us to maintain standards of service, seating 12 guests every 30 minutes.
- We have en-suite accommodation situated in an annex part of the building if you prefer. All 5 rooms in this area have their own private outside entrance from our courtyard & car park.
- We ask that all guests ensure ALL bills are settled on the evening BEFORE departure to reduce a build up of people at our reception on check out.
A more detailed risk assessment is available at hotel reception should you wish to read it. This page is updated frequently but local restrictions and government changes overrule anything which has not been stipulated above.
Full details are also available by emailing or calling us.
We thank you all for your co-operation at this difficult time.
Warm regards and much love
Louise & The Black Swan Team
